LEGAL
Policies and Legal Information
Important information about how we operate, the terms under which we provide our software and services, and how we protect your information.
Legal
If you have any questions about our policies or legal terms, please contact us.
Privacy Policy
Effective date: 20 May 2026
Last updated: 20 May 2026
Wilgro Software respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Wilgro Software collects, uses, stores, shares, and protects personal information when you use our website, contact us, request support, use our software products, or interact with our services related to Microsoft Dynamics 365 Business Central.
This Privacy Policy is intended to align with the principles of the Protection of Personal Information Act, 4 of 2013, also known as POPIA.
Who We Are
Wilgro Software is a South African software and consulting company focused on improving the everyday experience of using Microsoft Dynamics 365 Business Central.
We build lightweight, practical extensions that solve operational problems, improve productivity, and help businesses and consultants work more efficiently.
For privacy-related questions, you can contact us at:
Wilgro Software
South Africa
Email: legal@wilgrosoftware.co.za
Support: support@wilgrosoftware.co.za
General enquiries: info@wilgrosoftware.co.za
Personal Information We Collect
We may collect personal information when you:
◦ Visit our website
◦ Complete a contact form
◦ Submit a support request
◦ Email us directly
◦ Request product information
◦ Use one of our software products or extensions
◦ Communicate with us about Microsoft Dynamics 365 Business Central consulting or support
The personal information we may collect includes:
◦ Name and surname
◦ Company name
◦ Email address
◦ Phone number, if provided
◦ Job title or role, if provided
◦ Support request details
◦ Product or app name
◦ Microsoft Dynamics 365 Business Central version or environment details, if provided
◦ Screenshots, documents, or other files you choose to send to us
◦ Technical information such as browser type, device type, IP address, website usage data, error logs, diagnostic data, and telemetry data where applicable
We only collect information that is reasonably necessary for the purpose for which it is collected.
How We Use Your Information
We may use your personal information to:
◦ Respond to enquiries
◦ Provide customer support
◦ Assist with product-related questions
◦ Improve our website, products, and services
◦ Communicate with you about our apps or consulting services
◦ Investigate and resolve technical issues
◦ Maintain security and prevent misuse
◦ Provide documentation, updates, or important notices
◦ Comply with legal, regulatory, or business obligations
We do not sell your personal information.
Software, Telemetry and Diagnostic Data
Some Wilgro Software products or extensions may collect limited technical or diagnostic information to help us understand product performance, troubleshoot errors, and improve reliability.
This may include:
◦ App version
◦ Error logs
◦ Usage events
◦ Configuration details
◦ System or environment information
◦ Performance or diagnostic information
Where possible, we aim to limit this information and avoid collecting unnecessary personal information.
If a specific Wilgro Software product collects additional information, we may provide product-specific privacy details or documentation for that product.
Microsoft Dynamics 365 Business Central Data
Wilgro Software products are designed for use with Microsoft Dynamics 365 Business Central.
Depending on the product, our apps may interact with data inside your Business Central environment. The type of data involved depends on the app, its purpose, and how your organisation uses it.
We do not intentionally access, collect, or store your Business Central business data unless it is necessary to provide the product, support, troubleshooting, consulting, or functionality requested by you.
You remain responsible for managing users, permissions, access controls, and data inside your own Microsoft Dynamics 365 Business Central environment.
Support Requests and Information You Send Us
When you contact us for support, you may choose to send us information such as screenshots, error messages, company details, system information, or examples of an issue.
We use this information only to understand, investigate, and respond to your request.
Please do not send sensitive, confidential, or unnecessary personal information unless it is required for us to assist you.
Sharing of Personal Information
We may share personal information only where necessary and appropriate, including with:
◦ Service providers who help us operate our website, email, hosting, support, or software services
◦ Professional advisers, where required
◦ Microsoft platforms or services, where relevant to the use of Microsoft Dynamics 365 Business Central or
Microsoft marketplace processes
◦ Legal or regulatory authorities, where required by law
We require service providers to handle personal information securely and only for the purpose for which it was provided.
We do not sell personal information to third parties.
Data Storage and Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
◦ Access controls
◦ Secure passwords and authentication
◦ Encrypted services where appropriate
◦ Limited access to support and business information
◦ Secure hosting and email systems
◦ Regular review of business systems and security practices
No method of electronic transmission or storage is completely secure, but we take reasonable steps to protect the information in our care.
International Transfers
Some of the services we use may store or process information outside South Africa.
Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are in place and that the information is handled in a manner consistent with applicable privacy laws.
This may include the use of reputable cloud, hosting, email, Microsoft, or business service providers.
Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
◦ Responding to enquiries
◦ Providing support
◦ Maintaining business records
◦ Meeting legal or tax obligations
◦ Resolving disputes
◦ Improving our products and services
◦ Maintaining security and operational records
When personal information is no longer required, we will delete it, anonymise it, or securely retain it only where legally necessary.
Your Rights
Subject to applicable law, you may have the right to:
◦ Ask what personal information we hold about you
◦ Request access to your personal information
◦ Ask us to correct or update inaccurate information
◦ Ask us to delete personal information where appropriate
◦ Object to certain processing of your personal information
◦ Withdraw consent where processing is based on consent
◦ Lodge a complaint with the Information Regulator South Africa
Under POPIA, a data subject may request confirmation of whether a responsible party holds personal information about them and may request access to that information, subject to the requirements of the Act.
To exercise your rights, contact us at: legal@wilgrosoftware.co.za
We may need to verify your identity before responding to certain requests.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve the website experience, understand website traffic, and maintain website functionality.
Cookies are small files stored on your device when you visit a website.
We may use cookies for:
◦ Website functionality
◦ Basic analytics
◦ Security
◦ Performance monitoring
◦ Improving user experience
You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website work.
Links to Other Websites
Our website may contain links to third-party websites, including Microsoft websites, AppSource listings, documentation pages, or other external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
Children’s Privacy
Wilgro Software products and services are intended for business and professional use. They are not directed at children.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Last updated” date at the top of this page. The updated version will apply from the date it is published on our website.
We encourage you to review this page periodically.
Contact Us
For privacy questions, access requests, corrections, or complaints, please contact:
Wilgro Software
South Africa
Email: legal@wilgrosoftware.co.za
Support: support@wilgrosoftware.co.za
General enquiries: info@wilgrosoftware.co.za
You may also contact the Information Regulator South Africa if you believe your personal information has been processed unlawfully. The Information Regulator is the South African body empowered to monitor and enforce POPIA compliance.